| Day 1 – Understanding Clients' Needs | Day 2 – Designing an Innovative Client Offer |
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| Workshop Facilitator |
Ramzi FayedBSc (Physics), MSc (Man. Sc.), PhD (Man. Sc.), FAIM, FAICD (Foundation member). CEO of the Australian Graduate School of Leadership and The IMIA Centre for Strategic Business Studies. Dr Fayed has derived his leadership experiences from various CEO, directorship, project leadership (over 90 significant projects) and academic leadership roles. He has been a keynote speaker at over 100 national and international conferences, has a substantial number of publications to his credit and has designed and facilitated leadership development programs in collaboration with government departments, business schools and professional institutes in Australia, Hong Kong, New Zealand, UK, USA, Singapore, Thailand and Switzerland. |

Ramzi Fayed